Healthcare Communication Solutions Built Around You

Medical Connections provides professional live answering coverage around the clock—including evenings, overnight hours, weekends, holidays, inclement weather and unexpected office closures. 

Our representatives answer in your organization’s name and follow your customized procedures for routine calls, urgent patient needs and emergency situations. 

Coverage can be designed for: 

• After-hours, overnight, weekend and holiday answering 
• Inclement weather and unexpected office closures 
• Temporary or supplemental coverage 
• Urgent and emergency call handling 
• Daytime overflow and high-call-volume periods 

The result: Your patients always have access to a real person when your office isn’t available. 

Managing on-call communication can become complicated, particularly for organizations with multiple providers, specialties, locations and rotating schedules.

Medical Connections manages customized on-call schedules and escalation procedures for physician practices, specialty groups, hospitals and other healthcare organizations.

Our representatives identify the nature and urgency of the call, follow your established protocols and contact the appropriate on-call provider using your designated communication procedures.

When your protocol requires it, we can also follow up to help confirm that urgent patient calls have been returned—providing an additional level of accountability beyond simply delivering a message.

Medical Connections provides HIPAA-compliant secure messaging designed specifically for healthcare communication.

Our secure messaging platform allows sensitive patient information to be delivered to authorized providers and staff while helping protect the confidentiality of the information being transmitted.

No third-party application needs to be downloaded by the recipient.

Providers can securely access their messages without adding another app to their phone or another system to manage.

Secure messaging can be incorporated into your customized call-handling and escalation procedures, helping keep providers connected while protecting patient information.

High call volume doesn’t always justify adding another full-time employee. But unanswered calls, long hold times and an overwhelmed front office can quickly affect both staff productivity and the patient experience.

Medical Connections can provide professional live support during normal business hours, helping your internal staff manage call volume without adding permanent overhead.

Support can be used during peak call periods, lunch hours, vacations, staffing shortages, unexpected absences, inclement weather or whenever your team needs additional help.

We can also work with your organization to identify cost-effective ways to route and distribute calls between your internal staff and Medical Connections, allowing your team to focus on the patients and responsibilities that require their attention.

Medical Connections can provide professional representatives to assist with routine front-office telephone responsibilities while answering in your organization’s name and following your procedures.

Depending on your workflow and system capabilities, support can include appointment scheduling, appointment inquiries, basic office information, call screening and routing, message intake and other administrative call handling.

The goal is simple: provide callers with a professional, consistent experience while reducing the telephone workload placed on your internal staff.

A single-physician practice doesn’t have the same communication needs as a large specialty group, hospital department or multi-location healthcare organization.

That’s why Medical Connections doesn’t rely on a one-size-fits-all approach.

We can develop customized call flows based on your locations, departments, providers, hours of operation, call types, urgency levels and on-call responsibilities.

Solutions can incorporate multi-location routing, provider and department routing, time-of-day procedures, on-call schedules, secure message delivery, voicemail notifications and customized escalation procedures.

As your organization changes, your procedures can change with it.